Shipping
For furniture items : We’ll organise delivery for you at the best available price, using tried and trusted folk with big muscles. Prices within the Highland Perthshire areas start from £25, depending on post code and access. Heavy pieces requiring two person lifts will (reasonably) cost more. We will always check with you before we commit to an arrangement, and do our best to accommodate convenient days and times.. Further afield, we can deliver any number of the upholstered tweed furniture items direct from our makers, in the North of England, to your home from as little as £45. Highlands and Islands predicably incur a surcharge (sorry) and 'what the furniture makers call 'extremities' will cost more. For other furniture pieces, being delivered significant distance from the shops, cost tends to be £75 door to door for smaller items, tables etc and £100 for larger items. Multiple items will cost a bit more but not too much. We do what we can, when we can.
For non furniture items, eg textiles, leatherware, etc - we use regular courier / parcel monkey, etc. Most non-breakables, can be couriered for £10.
Guarantee & Returns
We want you to be delighted with your purchase and would be grateful if you would check the contents of your delivery carefully within 24 hours of receipt to make sure everything is present, as described, not damaged or otherwise faulty, and if there is a problem contact us (details above) in order that we can deal with the problem efficiently and effectively with our carrier. We may not be able to accept responsibility for shortages or damaged goods if they are not reported with 48 hours of delivery
We will completely refund the full price of your order and delivery charge if goods are faulty or damaged. Your card will be refunded in full on receipt of the goods back at Homer.
No Quibble Changed My Mind Returns
If you wish to return anything under our No Quibble Changed My Mind Guarantee, you have up to 14 days after your delivery has been received to advise us and return the goods. Your returns must be received by us in saleable condition with all manufacturer’s packaging, accessories and instructions complete and intact, otherwise this could affect your refund.
The cost of returning product under our No Quibble Changed My Mind Guarantee is the responsibility of the buyer and we recommend that all returns should be via a “signed for” service
If you wish to return anything under our 'Change Your Mind Guarantee' you have up to 14 days to let us know.